Japan Ski Experience Reviews


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The following reviews have been independently collected and verified by Reviews.io. We have been delighted to learn how our guests have appreciated the support offered by our team, the ease of booking, the quick and thorough communication and the convenience of a one stop shop for all services. This feedback  has become central to our purpose, and we strive to ensure that future guests receive the same, if not better, standards of service.

Arvin M


We had a great time from the very start of our trip planning. Japan Ski Experience offered great service and help with our queries on accommodation bookings, Japan restrictions, resort lift passes, and transport. The place we've booked is situated in a great location as a chalet and offered a shuttle to the resorts. We didn't have to worry about catching the buses and can make our way to the lift at any time. I would recommend booking with Japan Ski Experience again. hint hint, we are actually planning our trip for next year!



This is my first time booking with Japan Ski Experience and we were very happy with their level of responsiveness. Service was great and we loved the accommodation recommended by them. Check in and check out was a breeze too and hotel transfers from Hirafu Welcome Centre was prompt. Highly recommend using them to book your next ski trip to Japan.

Stanley C


I had the pleasure of working with Sarah and Diana through the entire process of planning my travel. They were extremely helpful and thoughtful in asking questions and responding to any queries that I had, Even at odd times during the day they were quick and responsive to my questions. The property they recommended was absolutely stellar and I would not hesitate to rebook it through Japan Ski Experience again. Absolutely stellar customer service, I’d give it more than 5 stars but unfortunately that’s as high as I’m allowed to go!

Nonie M


Duncan and Justine were EXCELLENT and there to help with every question that we had. We are Super happy with the service that we received. The Setsumon was a lovely apartment and worked so well for us. Nice and spacious and clean. It was well positioned for easy access to the slopes. We would definitely be very keen to use Japan Ski Experience again for our next holiday. Thank you

Catherine S


Japan Ski Experience always provide a range of accomodation options and good guidance on the options. I find they are competitive on price and highly responsive. They were also very helpful advising on COVID protection and requirements, and keep a good flow of communication without spamming my inbox. Overall, very good!

Samuel A


Duncan, Ben, and all the crew at JSE were fantastic! The process couldn't be easier, you choose a location, provide dates and a budget, and they get back to you with a range of accommodation. Aside from flights, every aspect of the trip can be organised through them - once accommodation has been selected, you can add resort services such as transfers, lift passes, gear hire, etc. all through a central portal. The prices quoted are the same as if you were to book each thing individually yourself. Additionally, they'll pick you up from the welcome centre on arrival, and drop you off for your return transfer. While waiting for check-in to open, they took us to the rental shop to organise our equipment, and advised us on the general layout of the village + recommendations for food en route to the shop. Our lift tickets were waiting for us at check-in time. Absolutely the most hassle free ski trip booking process I've ever used, everyone at JSE are super helpful and friendly, and very responsive to queries via email, etc. 10/10 - will absolutely use again.

Anthony B


I had the pleasure of booking a ski holiday to Japan with Ben and his team at Japan Ski Experience. From my initial inquiry, it was clear that the team had an immense knowledge and passion for the country and its ski resorts. The level of customer service I received was outstanding. Ben took the time to understand my individual needs and tailor the perfect ski holiday for me. He was always available to answer any questions I had throughout the booking process and provided me with detailed advice and information on the different resorts and activities. The attention to detail was impeccable. Ben and his team put together a comprehensive itinerary that included all the necessary transfers, accommodation, and ski passes. They also arranged for a ski instructor and guide to meet us on arrival to help us get the most out of our holiday. I will definitely be booking with Japan Ski Experience again in the future, as the level of service and attention to detail was exceptional.

Ed W


Communication was really easy, always helpful to assist and booking extra items thru the portal was straight forward. The trip itself was very smooth and accommodation really good.

Melissa B


Faultless service. All our requirements were organised with ease. Staff friendly and knowledgeable .

Jay Z


It is 10/10 experience with JKE. Pre-trip, the consultation process was very comprehensive, and it helped to de-stress the travel prep in a great deal. It’s really a one-stop solution that I would recommend to anyone who is interested in ski in Japan. We had bookings for car, hotel, equipment, pass, classes etc. All were delivered smoothly! For the car booking, we made a pre-payment and the driver ended up charging us separately. JSE helped to clarify very quickly and provided the refund (from double payment) within 2 weeks. I bring up this up because JSE impressed me a lot on how they handled this issue - one should trust a business that can provide the refund promptly. Very impressive! Thank you JSE, it was great experience!

Ricky Y


I have such a great experience for my first ever Japan ski trip. Japan Ski experience company has done a fantastic job to hire such a great team. Just to name a few team members I dealt with - Sarah, Justine, and someone from Guest service... all made my trip an awesome one that I will go back again and use Japan Ski Experience for accommodation, lift pass, lesson bookings.... Super awesome and high recommended. Also a big Thank You to the team. You all did a fantastic job to help customers like me.

Andrew Y


Duncan and his team were excellent in responding to even the most random of inquiries. They really made our trip enjoyable and handled logistics and changes professionally.

Aaron L


Huge thanks to the Japan Ski Experience Team for an excellent stay at Shinsetsu. Working with Duncan, Ben, and his dedicated team was seamless, particularly during busy season. I would not hesitate to work with them again and look forward to using their services next season. Thanks guys!

Caroline W


JSE team were super responsive to any questions in the preparation of the holiday. All their comments on hotel / location/services were extremely accurate to the experience. Transfer arrangement of ski passes and advise on local items of interest all completed to perfection. Thank you

Matthew T


The accomodation that Ski Japan organised for us was perfect. Very easy to deal with company would highly recommend!

Kieran O


We had an amazing time - great accommodation (which Japan Ski helped me select), awesome snow, great service and support at Niseko (Rhythm, Maples, lift tickets) and the JapanSki support and communications was super. Thanks so much and hoping we can come back next year!

Matt B


Everything was organised perfectly for me would definitely recommend using them, I will next time for sure!

Glenn W


Everything went smoothly couldn’t of asked for a better experience

Bennet C


Apart from the great recommendations provided JSE were great communicators making the whole process easy from start to finish. It was nice to receive some good old fashioned customer service.

Jack B


Simple and convenient

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World Ski Awards 2023

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