I booked a hotel in Hakuba, the prompt service, replies & recommendations was first class. Especially big thank you to Thao for liaising/organizing transfers between my hotel in Tsugaike & the hotel in Happo then Wadano. You went above & beyond. I will definitely use again for my next Japow adventure.

Great communication with booking team, helpful advice, organised private transport, seamless checkin and checkout, fabulous accommodation and easy process for returning ski equipment. Couldn’t fault anything. Well done and sincere thanks for making such a wonderful holiday.

It was so simple, transfers, accommodation, ski lift passes, ski rental equipment. The best family holiday we have ever had, thank you Japan ski.

Japan Ski Experience handles all things planning for an amazing trip to Japan. I wouldn't plan with anyone with anyone else. It is all inclusive with the details and there is no guess work. I love working with Japan Ski Experience.

We have booked with Japan Ski Experience for 3 seasons now and have had seamless end-to-end service every time. Super responsive and helpful team. Many thanks Ben and the rest of the crew!

This was our first time on an international ski trip, and Japan Ski Experience made the process of booking so smooth. It was really easy to secure all of our bookings and staff were very quick to help answer any questions. Would definitely use the service again!

I would like to express my gratitude to the team at Japan Ski Experience, once again they have made our holiday one to remember, the team provided great accommodation, transfers and other services that met all our requirements, the accommodations were of the highest standard for a great price, transfers were conducted efficiently and on time, during our stay we required extra assistance with reservations and transportation that the team were able to assist with that made our stay that extra special. I would and have recommend Japan Ski Experience to many and will continue to do so. Once again thanks for making my family holidays so special.

Very organised planning. Great communication.

The professionalism and willingness to assist with our initial inquiries and bookings, through to pre-trip support was outstanding. I have already registered my interest for next season.

The comfort of having everything organized by the one group made our travel very relaxed. Our accommodation was as described and the location for us was excellent. Thanks for making our trip super easy!

Fantastic and seamless experience. Have had many issues of flights delayed etc and they have been amazing at accommodating last minute unexpected plans. Well done guys.

Thao Nguyen assisted with multiple requests for quotes and looked for more affordable options even on such short notice. Even with change requests after the booking was confirmed, Thao was very patient and proactively contacted the hotel to communicate our issue. I am glad I chanced upon Japan Ski Experience, which made my trip so much easier! Will definitely use again next time we visit.

Very responsive and professional in all aspects

Japan Ski Experience was so helpful and full of great information regarding our ski holiday. This was our first ski holiday as a family so to have a company organise everything from accommodation, ski hire, lift passes and ski lessons was one less thing I had to worry about. They were prompt with responding to emails and always willing to provide ideas for our holiday. I would 100% recommend Japan Ski Experience to anyone interested in a ski holiday.

I’m used to booking my own holidays but didn’t have the language skills or local knowledge to navigate a Japan holiday. Japan Ski Experience made the whole process so easy, recommending a selection of accommodation options within my budget, arranging transport in both directions and having ski passes waiting for us at the hotel. I’ll be using Japan Ski Experience for all future trips. Highly recommended!