Terms And Conditions 2026-27

Summary

Japan Ski Experience provides a booking platform through which you may reserve accommodation and optional ski services in Japan. We act as a booking agent only. This means each service you book is provided by an independent third-party supplier and you enter into a separate contract with that supplier for that service. For convenience, we may collect payment for multiple services in one transaction, but this does not create a package holiday or a single combined travel product. Different suppliers may have different cancellation terms and responsibilities, which will apply to each service you book.

1. Introduction

The following Booking Conditions, together with our Privacy Policy and any other written information provided to you before confirmation of your booking, govern all bookings made through Japan Ski Experience Limited, a company registered in England and Wales (Company No. 08015157) with registered office at Manor Farm Barn, Blackford, Yeovil, BA22 7EE, United Kingdom (“Japan Ski Experience”, “we”, “us”, “our”).

Please read these Booking Conditions carefully as they set out your rights and obligations and those of the independent suppliers providing travel and related services.

References to “you” and “your” mean all persons named on a booking, including anyone added or substituted at a later date.

2. Definitions

For the purposes of these Booking Conditions:

• “Supplier” means the independent third-party provider responsible for delivering a Service, including accommodation providers, transport companies, activity operators, equipment rental providers, ski schools, guides, and other local service providers.
• “Service” means any individual travel or leisure service made available for booking through Japan Ski Experience, including accommodation and optional ski services.
• “Booking” means a reservation made for a specific Service supplied by a Supplier under a separate contract between you and that Supplier.
• “Ski Services” means optional Services such as transfers, lift passes, equipment rental, lessons, guiding, excursions, and activities which may be booked independently of accommodation.
• “Confirmation” means written confirmation issued on behalf of a Supplier indicating that a contract has been formed between you and that Supplier.
• “Agent” means Japan Ski Experience acting solely as an intermediary arranging bookings between you and Suppliers. Japan Ski Experience does not organise or sell package holidays or combined travel products.

References to multiple Services within a single customer account or paid within a single payment transaction are for administrative convenience only and do not create a single combined travel product or package.

3. Our Role as Agent

Japan Ski Experience Limited is a company incorporated in England and Wales and acts solely as a travel agent arranging bookings on behalf of independent third-party suppliers (“Suppliers”).

When you make a booking through Japan Ski Experience, we arrange for you to enter into a direct contract with the relevant Supplier providing the accommodation or other Service. Each Service constitutes a separate contract between you and the applicable Supplier and is subject to that Supplier’s own terms and conditions.

Japan Ski Experience does not provide, organise or operate the Services themselves and does not act as a tour operator or package organiser. Responsibility for the delivery, performance and operation of each Service rests with the relevant Supplier.

All bookings are arranged and accepted by Japan Ski Experience Limited acting in its capacity as Agent on behalf of the relevant Supplier. A contract for a Service is formed when booking confirmation is issued by Japan Ski Experience Limited on the Supplier’s behalf, at which point the booking is accepted by Japan Ski Experience Limited acting as Agent in the United Kingdom.

4. Separate Services and Payment Collection

For customer convenience, Japan Ski Experience may allow payment for multiple independently booked Services to be made within a single transaction.

Where this occurs:

• payments are collected by Japan Ski Experience Limited acting as Agent on behalf of each Supplier;
• each Service remains a separate contract with the relevant Supplier;
• Services are itemised individually;
• cancellation terms, liabilities, and performance obligations remain those of each Supplier.

A combined payment represents the aggregation of payments for separate Services and does not constitute the sale of a combined travel arrangement.

5. Law, Jurisdiction and Contract Formation

UK Travel Agent

Japan Ski Experience Limited is a company incorporated in England and Wales and operates as a travel agent from and within the United Kingdom. All bookings made through our website or with our representatives are arranged and accepted by Japan Ski Experience Limited acting as agent on behalf of the relevant Suppliers.

Place of Contract Formation

Booking confirmations are issued by Japan Ski Experience Limited from the United Kingdom acting on behalf of the relevant Supplier. Contractual acceptance occurs in the United Kingdom at the time confirmation is issued. Japan Ski Experience Limited accepts bookings in its capacity as a United Kingdom company acting as Agent for the relevant Supplier.

Governing Law and Jurisdiction

These Booking Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with a booking shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

Payment Processing

Payments relating to bookings are processed by Flywire acting as payment processor on behalf of Japan Ski Experience Limited. Flywire provides payment processing services only and is not a party to the contract between you and the relevant Supplier.

6. Booking Process and Contract Formation

A contract between you and the relevant Supplier is formed when Confirmation is issued by Japan Ski Experience Limited on the Supplier’s behalf in accordance with Clause 5.

The lead passenger confirms that they:

1. have authority to accept these Booking Conditions on behalf of all travellers;
2. accept financial responsibility for all payments due;
3. are at least 18 years of age; and
4. have read and accepted the applicable Supplier terms and conditions.

You must check all Confirmations carefully and notify us immediately of any errors or discrepancies.

7. Supplier Terms and Conditions

Each Service available through Japan Ski Experience is provided by an independent Supplier and is subject to that Supplier’s own terms and conditions, including cancellation, amendment, payment and operational policies.

Copies of applicable Supplier terms and conditions are available from Japan Ski Experience upon request at any time prior to confirmation of a Booking. By confirming a Booking, you acknowledge that the relevant Supplier’s terms and conditions apply to your reservation and agree to be bound by them, whether or not you have requested or reviewed a copy.

Japan Ski Experience acts solely as booking agent and does not set or control Supplier terms and conditions.

8. Ski Services

Optional services (“Ski Services”) may include transfers, lift passes, equipment rental, lessons, guiding, excursions and other activities.

Ski Services:

• are supplied by independent Suppliers;
• may remain unconfirmed until payment is received and availability is confirmed by the Supplier; and
• become binding only once confirmed by the Supplier.

Unconfirmed services do not form part of any existing Booking contract.

9. Prices and Accuracy

We endeavour to ensure all information and pricing is accurate; however errors may occur. We reserve the right to correct errors prior to Confirmation.
Prices may change until a Booking is confirmed. You must verify all details before completing a Booking.

10. Payment

Payment terms will be advised at booking.

Where deposits are accepted, the balance must be paid by the due date. Failure to pay may result in cancellation by the Supplier and applicable cancellation charges.

Funds received are collected by Japan Ski Experience Limited in the United Kingdom, acting as agent on behalf of the relevant Supplier.

Bank charges, exchange differences, or transfer shortfalls remain your responsibility.

11. Changes and Cancellations by You

All amendment or cancellation requests must be submitted in writing to [email protected].

Changes and cancellations are subject to the Supplier’s terms and conditions, which may include charges up to 100% of the Service cost.

Japan Ski Experience may charge reasonable administration fees to cover processing costs. These will be advised at the time of amendment or cancellation.

12. Changes or Cancellation by Suppliers

Suppliers may occasionally amend or cancel Services. We will notify you as soon as reasonably possible and assist communication between you and the Supplier.

Any refunds, alternatives, or compensation are determined by the Supplier’s terms and conditions.

13. Insurance

Adequate travel insurance is strongly recommended for all travellers and should include (where relevant) cancellation cover, medical expenses, winter sports activities, personal liability and equipment cover.

Neither Japan Ski Experience nor Suppliers are responsible for losses that would normally be covered by insurance, except where liability cannot legally be excluded.

14. Special Requests

Special requests will be passed to Suppliers but cannot be guaranteed. Confirmation that a request has been noted does not constitute acceptance by the Supplier.

15. Medical Conditions and Fitness to Travel

You must inform us before booking of any medical condition or disability that may affect Services. Suppliers may refuse or cancel Bookings where requirements cannot reasonably be accommodated.

16. Complaints

Any issue must be reported immediately to the Supplier providing the Service to allow resolution during travel.

If unresolved, you may contact us within 28 days of return and we will assist by liaising with the Supplier.

17. Our Liability

As Agent, Japan Ski Experience is responsible only for arranging Services with reasonable care and skill. We are not responsible for the performance or operation of Services provided by Suppliers.

Nothing in these Booking Conditions excludes liability for death or personal injury caused by our negligence or any liability that cannot legally be excluded.

Our maximum liability, where legally established, shall not exceed the commission earned by us in relation to the affected Booking.

18. Force Majeure

We are not liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, severe weather, governmental actions, transport disruption, industrial disputes, or other extraordinary circumstances.

19. Travel Requirements

You are responsible for ensuring compliance with all passport, visa, health and entry requirements. Requirements may change and must be checked with relevant authorities prior to travel. We accept no responsibility for losses arising from failure to comply with such requirements.

20. Accommodation Standards and Information

Ratings and descriptions are provided by Suppliers and may vary between destinations. We cannot guarantee their accuracy. Customer reviews reflect individual opinions and are not verified representations by Japan Ski Experience.

21. Behaviour

Suppliers may terminate Services without refund where behaviour causes danger, damage or disruption. You are responsible for any loss or damage caused by members of your party.

22. Winter Sports and Activity Risks

Winter sports and mountain activities involve inherent risks including injury or death. Participation is undertaken at your own risk under the responsibility of the activity Supplier. Japan Ski Experience accepts no liability for accidents occurring during Services operated by Suppliers.

23. Personal Property

You are responsible for safeguarding personal belongings at all times.

24. Vehicle Hire and Driving

You must hold appropriate licences and permits required by local law. For foreigners driving in Japan, this usually requires an International Driving Permit. Driving conditions in winter may be hazardous and you accept responsibility for compliance with local regulations.

25. Snow and Weather Conditions

Snow and weather conditions cannot be guaranteed. Resort closures or weather disruption do not constitute grounds for refund unless provided for within Supplier terms.

26. Best Price Guarantee

Any price guarantees apply only to identical Services offered by the same Supplier at the time of booking and in the same currency.