Nic P
The place was amazing and the people very friendly
Andrew P
Great location and great accomodation. Loved the private family onsen. Restaurant was ok but not as good as the accommodation.
Kate F
Our room was fantastic, huge actually, great view, perfect location, excellent ski valet.
But cold breakfast in bento boxes was awful. We tried twice then never ate them again in our 14 night stay.
Jennifer W
Rooms were lovely.
Great location.
Ski valets were excellent.
Onset brilliant.
Breakfast was average. Would have also liked a bar and better dining option at the hotel.
Danielle S
Great location and staff was very helpful!
Louise L
Fantastic location and service from the staff. Rooms are great and spacious
Vivian T
Good amenities but facilities were lacking in quality. Shower had water spillage everywhere and it was difficult to shower without the ground getting all wet
Anonymous
We loved the look of Aya and the location - it is very modern and clean although there was a smell coming from the area at times - I did notice it in other parts of Niseko so maybe it was the area. The service was very friendly and helpful - it's an ideal location especially our rooms. We didn't like the restaurant 'Ginger' very much for lunch - it was fairly average food and the staff weren't all that good - the two that attended our table talked amongst themselves, behaved as if they'd rather be somewhere else and stood there hugging at one point - not a good look for 'Aya' - otherwise we loved Aya and would stay there again.
Jennifer A
Great 3 bedroom apartment. The cleaning schedule is less than desirable, towels are scratchy, and they really should work out some kind of room service deal with Ginger. Overall, excellent location and staff was pleasant.
Peter G
Really good rooms, excellent ski concierge service, onsen and restaurant also very good.
Michael M
Very comfortable room in a superb location.
Adrian I
Good location, nice clean n comfortable rooms
Jennifer A
great hotel, 2 bedroom a bit small and no drying capabilities for ski gear. restaurant not good and not friendly.
Anonymous
Beautiful spacious rooms and top location. Let down by the weird set-up for housekeeping (only cleaning certain things on certain days - only wipe the kitchen bench every third day!) and disorganised concierge. Expect better at the exorbitant price. Restaurant food very good but lacking in ambience so not appealing.
Staff friendly and helpful but not polished.
Michael C
Ideal location, We had an excellent view of the mountain. The Ski valet was easy. I thought the restaurant & Bar could be improved. Lacked a bit of atmosphere - felt more like a bistro rather than what I would expect in a hotel of AYA's quality
Robert F
Excellent Hotel with valet and easy access to the Family lift
Fantastic Onsen and food
Chong H
Cool modern design. Kitchen was fantastic.
Stein B
Very handy to the ski slope and nice accommodation with friendly service
Anonymous
Apartment was nice and location was perfect but service was rather chaotic. Possibly because the property had only been open for a couple of weeks.
Tipawan Y
Friendly and helpful staff, convenient, cozy room
should have more shops in the hotel
Anonymous
Very well located and high quality accommodation. Staff were great. Breakfast wasn't fantastic for a high quality hotel.
Rafiza G
Beautiful apartment and the staff we all very friendly and professional. The location was amazing, just in front of the ski lift.
MARTINUS W
very nice room and good location.
my only critic is for lack of breakfast choice.
Mario V
Very nice stay: comfortable, clean, Onsen. Good breakfast. Excellent service. Ski-in ski-out. But too expensive.
Robert F
Fantastic place to stay
Excellent service and restaurant
Walk to lifts
Shuttle to lifts
Parking
Microwave
Satellite TV
Laundry
Full Kitchen
Phone
Bath
Dry Room
Wifi
