Stanley C
Absolutely beautiful located hotel at the foot of Happo-One. With the shuttle bus stop right outside the hotel and directly next to some restaurants and rental shops, this place has it all. If you are looking for a comfortable place to stay at a reasonable price, look no further. The onset was my favourite part as well as the delicious Japanese and western style breakfast. The staff are extreme knowledgable and helpful in inquiries. The property will even drop you off and pick you up at the restaurant of your choosing in the evening.
Would definitely come back to stay here again.
Posted March 2023
Dennis L
1. Onsen onsite was very welcome.
2. Restaurants varied and close by.
3. Ski rental nearby.
Posted April 2020
Graham M
The hotel itself is very comfortable and welcoming, and its location so close to the bus stop that serves most ski resorts made is very convenient too. It was easy to spend time in a restaurant or the bar, as all were nice. The room itself was only average but we weren't there to stay in our room, so that wasn't a problem. Staff were good and the evening dinner booking service plus bus helpful too. We plan to return
Posted February 2020
Deborah F
Handy location
Fabulous ensen
Excellent facilities
Posted February 2020
Amanda Y
Helpful staff who explained all the facilities of the hotel available to us. Also like the service for making restaurant reservations as staff was able to accommodate to the different requests and changes
Posted January 2020
Emily F
Good breakfast, with lots of variety. Onsen was good with both outdoor and indoor. Good service from hotel staff to book shuttles and dinner reservations. Generally clean.
Posted March 2019
Paul B
We really enjoyed our stay here. The big standout was the excellent service offered by all of the staff. They're genuinely friendly and offer great advice as to where to experience delicious Japanese dining. I left my hat in a restaurant in Hakuba and they picked it up for me and brought it back to the hotel. There's free courtesy buses to all the mountains for skiing & it's also within walking distance to Happo one. They also offer a free pick up and drop off to the Hakuba bus terminal and restuarants. Breakfast is delicious, the lounge bar is cozy especially after a big day out in the snow. Comfy couches, nice snacks and a crackling fire set a good atmosphere. My favourite experience was the hot spring Onsen. Lying in the hot water gazing at the snow falling and all your aches & pains melting away. Fantastic. The rooms were spacious enough but there's not much wardrobe space. The shower is tiny so I used the onsen showers instead. I want overly impressed with the Mominoki restaurant as it doesn't compare to the local restaurants with variety and it's a little pricey. The shower, lack of wardrobe space and their restaurant are the reasons I've given 4 stars instead of 5.
Posted March 2019
Beverly C
-Good location to get to the ski slopes
- decent size rooms
- bus shuttle to resturants making it very convenient
- recommendation to have an on-site convenient store that opens later so that guests can get snacks or drinks
Posted March 2019
Deborah F
Service and facilities were all outstanding
Posted February 2019
Paula S
Goodnciriendly atmosphere. Very helpful staff. Room decor a little tired but clean
Posted January 2019
Jamie C
hotel was wonderful, great location, and staff were first class
Posted January 2019
Jane T
The staff at the hotel were extremely helpful, there was a regular shuttle all around Hakuba which was amazing. The hotel itself was in a great location, but was a little over priced for the actual facilities in the room. Breakfast being included was great, however, and offered an amazing mix of western and Japanese options.
Posted March 2018
Anonymous
Room service needs improvement.
Posted March 2018
Anonymous
Great location and very helpful front desk staff. The onsite Onsen is perfect for relaxing after a days’ activities.
However the room was dusty and the furniture a bit tired and the room lacked anywhere to dry damp ski gear - there is a dedicated boot room but this is no good for drying a whole families skiwear.
Posted February 2018
Christopher W
Fantastic service and facilities, will be back.
Posted February 2018
Anonymous
Lovely hotel and onsen . Very helpful staff and well located
Posted January 2018
Martina P
Great hotel. Close to Happo-one. Gorgeous Onsen and fabulous buffet food. Shabu-shabu and Sukiyaki is also a must .
Posted January 2018
Anonymous
The hotel is excellent but the onsen area seems like the public bath, it is not exclusive for the hotel guests, many outsider can also use the onsen without payment, they just went into the onsen and use all the facilities so the onsen is full of ppl all the time.
Posted January 2018
Lauren Z
We are SO pleased we chose mominoki hotel. All the staff working there (front desk/ bar/ cleaners) were all so kind and helpful. The room was a perfect size and the bed was very comfortable (super important after a day on the slopes). Absolutely loved the onsen too. Would love to return again in the future
Posted January 2018
Anonymous
Excellent Onsen. Reasonable rooms. The food offering has improved in the last few years. Unfortunately, in the same period, it has lost some of its Japanese service ethic and charm, with the Australian staff employed there (particularly behind the bar) more interested in socialising than providing service. Also lack of education about Onsen etiquette has led to some boofhead Aussie tourists doing unacceptable and embarrassing things in the Onsen - such as wearing togs in the Onsen or taking selfies and I think management need to work on that if the experience isn't to become less Japanese and more GC.
Posted April 2017
Leisa M
Great hotel, fantastic staff who could not do enough for you. A very convenient location and just really loved the happy hours and atmosphere at the property.
Posted April 2017
Jeremy G
Beautiful location with easy walk to ski lift. Fantastic facilities and service. Can not fault our experience.
Posted April 2017
Anonymous
Great onsen
Posted April 2017
Emma D
Amazing staff and facilities
Posted April 2017
Anonymous
Great hotel with an excellent onsen. Great service including a shuttle service to and fro restaurants in Hakuba.
Posted April 2017
Louise P
Friendly, great breakfast, disco bus to take you out at night! Lovely onsen and comfortable rooms
Posted March 2017
Anonymous
Staff very friendly and helpful, inhouse and adjoining restaurant were pleasant and accommodation as expected.
Posted March 2017