I've been using Japan ski experience for 2 years consecutively and this year will be my 3rd.
I've nothing but good experience with them, from booking the accommodation through checking out.
As I've 3 kids with me, all my requests were met, for eg., high hair in my room. And all timings were met, picking and dropping off at resort.
However, I would have to stay the last stay wasn't as nice as although it's a nicer apartment. The steps to the apartment proved to be alittle treacherous for my youngest to go up and down.
I'm so looking forward to this year, let's hope everything will be as smooth sailing as the first.