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Q: How quickly will you respond?

We aim to respond to all enquiries within 1 working day.

Q: Can I call or message you directly?

Yes. You can reach us by phone or e-mail. Details are listed above.

Q: I've already made a booking — who do I contact?

Existing customers can manage their booking or reach our team via the Manage My Booking page, or by emailing us directly.

Q: Do you have an office I can visit?

Our team is based in resort during the ski season. Contact us in advance if you’d like to meet in person.

Ready to start planning your Japan ski trip? Our expert, resort based team is here to help. Just fill out your trip details and group preferences and our team will be in touch with a range of options to suit your needs.

Once you have heard from our team you will have the chance to ask any questions and take advantage of their detailed local knowledge.

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Reply within 1 working day
Award winning team
Trusted by 30,000+ guests since 2008
Free service, with no obligation to book

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Award Winning Ski Accommodation Specialist

Our Offices

More Ways to Contact Us

?? Japan

Japan Representative Office

We have local teams based in Niseko and Hakuba.

[email protected]

+81 (0) 136 55 6077

17-4 Minami 1-jo Nishi 2-chome, Parfum Building 3F, Kutchan, Hokkaido, Japan

?? Australia

Australian Support

Dedicated Australian based support.

[email protected]

+61 3 8593 7454

97-99 Bathurst St Ground Flr Ste #2042 Sydney, NSW 2000, Australia

?? United Kingdom

UK Head Office

Japan Ski Experience Limited registered office.

[email protected]

+44 20 8099 9034

Manor Farm Barn, Blackford, Yeovil, BA22 7EE, UK

?? Japan

Marketing Department

Please get in touch with any media related enquiries.

[email protected]

+81 (0) 136 55 6077

17-4 Minami 1-jo Nishi 2-chome, Parfum Building 3F, Kutchan, Hokkaido, Japan

What We Can Help With

How We Can Help

Accommodation recommendations and quotes for Niseko, Hakuba, Rusutsu and Furano

Questions about existing bookings — use the Manage My Booking page or email us directly

Media and press enquiries

Reply within 1 working day

Planning a trip?

For the fastest response on accommodation, use our contact form and our team will come back to you within 1 working day.

Get in Touch

Enquire Now

More Ways to Contact Us

Japan Representative Office

Australian Support

UK Head Office

Marketing Department

How We Can Help

Planning a trip?

Frequently Asked Questions

How quickly will you respond?

Can I call or message you directly?

I've already made a booking — who do I contact?

Do you have an office I can visit?

Still Have Questions? Our specialists are here to help