Get in Touch
- Get in touch with local experts
- Reply within 1 working day
- Award winning team
- Trusted by 30,000+ guests since 2008
- Free service, with no obligation to book
More Ways to Contact Us
Japan Representative Office
We have local teams based in Niseko and Hakuba.
Australian Support
Dedicated Australian based support.
UK Head Office
Japan Ski Experience Limited registered office.
Marketing Department
Please get in touch with any media related enquiries.
How We Can Help
Accommodation recommendations and quotes for Niseko, Hakuba, Rusutsu and Furano
Questions about existing bookings — use the Manage My Booking page or email us directly
Media and press enquiries
Planning a trip?
For the fastest response on accommodation, use our contact form and our team will come back to you within 1 working day.
Get a QuoteFrequently Asked Questions
How quickly will you respond?
We aim to respond to all enquiries within 1 working day.
Can I call or message you directly?
Yes. You can reach us by phone or e-mail. Details are listed above.
I've already made a booking — who do I contact?
Existing customers can manage their booking or reach our team via the Manage My Booking page, or by emailing us directly.
Do you have an office I can visit?
Our team is based in resort during the ski season. Contact us in advance if you’d like to meet in person.
Still Have Questions? Our specialists are here to help
Fill out an enquiry form to get in touch with our friendly team.
Contact Us